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For utilities that serve between 50,000 and 750,000 customers, improving customer engagement, managing cybersecurity, regulation changes, investment decisions, and resiliency preparation are challenges they face over the next decade. Even in light of the the COVID-19 global pandemic, significant opportunities exist for utilities to take advantage of digital solutions to make data-driven business decisions and improve operational efficiency. Understanding the unique landscape facing midsized utilities, their appetite for innovation, and the challenges they face is crucial in strategically planning for the future.

This paper explores:

• The appetite for transformation around the energy transition, electrification, storage, distributed resources and new revenue models.
• Plans for infrastructure investment in the next decade.
• Plans for investment in digital information and operational technology.
• The midsized utility’s ability to deliver improved customer engagement and service.