North American utilities are collecting 1.65 billion points of data every day. That data is essential to understanding customer expectations and providing an engaging experience. How can utilities create an IT framework that allows them to make the most of their customer data? How can utilities effectively streamline all their meter and customer data to thrive in a changing business environment?

This webinar will explore how utilities are undertaking this transformation with a focus on:

• How software and data are essential tools for creating appropriate customer journeys.
• How software and data are essential tools for developing a new suite of customer-centric products and services.
• How to create a customer-driven IT system that can help utilities thrive digitally.