For the past decade, utility industry analysts have been saying customer expectations and behaviors are changing. The truth is that they have already changed. Mobile now accounts for more than 65% of all digital media time. Customers demand an engaging, responsive and dynamic experience across all channels. How can utilities keep pace with these expectations? How can utilities create mobile self-service platforms that seamlessly guide customers through their journey? This webinar will answer those questions by focussing on how utilities can:

• Create a digital engagement platform that can optimize an omnichannel experience.
• Simultaneously improve customer experience results and improve customer service operational efficiency.
• Develop a strategy for building long-term positive customer engagement.