When a utility solicits feedback from their customer base, they not only learn about the ever-evolving needs of their customers, they also expose their community to new information about programs. This in turn causes the customer to think about their utility needs in different ways which can solicit new feedback and the cycle continues. Join our webinar to discuss the various ways that customer feedback impacts utility services and planning as well as the best ways to increase customer engagement to acquire good feedback and data.

This webinar will cover:

• How do your utilities approach soliciting customer feedback?
• What are some of the biggest barriers to meaningful customer engagement?
• How can utilities work to overcome those barriers?
• How do you implement changes based on customer feedback?