Jill Anderson, Senior Vice President of Customer Service for Southern California Edison (SCE) provides an update on SCE’s current covid19 response and talks about how SCE is managing through multiple risks in their territory (wildfires, Santa Ana Winds, scams, climate change, and the economic crisis). Jill further dives into how their customer service team is adapting and leveraging new technology to better serve their customers. The interview concludes with Jill discussing SCE’s equitable approach to EV programs and the solar and storage opportunities available for customers.