Date: September 28, 2016
Time: 2:00pm ET
Price: FREE

Webinar Playback

Utility customers have unprecedented opportunities to engage with energy—whether through distributed energy resources, smart phones or IoT initiatives. With greater customer involvement, utilities must improve their customer engagement. However, increased outreach and communication comes with risk. An urgent consideration in particular is the recent update to the FCC Telephone Consumer Protection Act (TCPA) – during these litigious times, it’s critical for utilities to stay ahead of new customer protection rulings and take the necessary preventative precautions to mitigate risk. Join this webinar to hear:

  •  Customer engagement and communication trends across the utility industry
  •  Rulings impacting customer communication, including an update on the FCC Telephone Consumer Protection Act August 4, 2016 Declaratory Ruling
  • How to communicate with customers to provide the best experience while maintaining compliance
  • How to better manage customer data to communicate to customers effectively and mitigate risk

Webinar Thought Leaders


Janette Nelson

Vice President & Deputy General Counsel


Tim Laughlin

Product Portfolio Manager, Customer Solutions
Xcel Energy

ModeratorH. Christine Richards

H. Christine Richards

Research Director

For further information on the update on the FCC TCPA ruling, West has provided an FAQ document, you may download the FAQ along with the slides using the button below.